Return and Warranty

The manufacturer warranty covers all parts and labor for two years on all CPAP machines and 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped on mask or if the house pet ruined it. Customer is responsible for all shipping charges in a warranty or exchange situation. All warranty decisions are made by the manufacturer.

Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable when purchased via the online store. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Due to FDA regulations, once a CPAP, BiPAP or Auto machine has been used, it is no longer returnable when purchased via the online store. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited and will only be returned at the owner’s expense. All authorized returns are subject to a 15% restocking fee.

Feel free to give us a call toll free at 866-921-2727 if you are not sure about the items you need before placing your order. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any questions you may have regarding size or product compatibility.