In accordance with FDA regulations, a prescription is required for all CPAP systems, masks and related items listed in green on the left hand side. If an order is placed with no prescription on file, shipping will be delayed until prescription is received. This process can take up to two weeks. If you are new to the CPAP Store, please call us prior to placing order, 866-921-CPAP (2727).

Here you can find details on our policies.

Current CPAP Store & SleepEasy Therapeutics Customers

Thank you for placing your supply order online. You are the inspiration behind the creation of our new online store called the CPAP Store. We wanted to make our products more available to you and make reordering supplies as quick and simple as possible. We appreciate your business and look forward to continuing to serve you in the future.

Change of Information

So that we may process your order, bill your insurance, and keep your chart current, please keep us updated on changes in the following information:
- Insurance (policy, policy number, etc.)
- Address
- Daytime phone number: work, home, cell 

Prescriptions can be faxed to: 701-356-5798

Returning customers can go ahead and order online as we have your prescription and insurance on file. It is not necessary to include your prescription detail after your initial order with the CPAP Store & SleepEasy Therapeutics.

Billing and Insurance Reimbursement

CPAP products are covered by most insurance plans. They are indicated in the product column (located on the left side of your screen) by green letters. Please preview the items. If you are new to the CPAP Store & SleepEasy Therapeutics, call our toll free number to place your first order for insurance-qualified items 866-921-CPAP (2727). Be prepared to provide us with the information outlined in the remainder of this section.

We make it easy for you to understand your eligibility of coverage provided by your insurance plan. If you provide us with the following basic insurance information and order detail, we will call your insurance provider to verify your benefits and make sure your insurance company is notified so that any reimbursement coming to you is received in a timely fashion.

Basic insurance detail:
- Insurance provider
- Insurance provider telephone number found on back of your card
- Name of insured (and of patient if other than insured)
- Address of insured (and of patient if other than insured)
- Date of Birth of insured (and of patient if other than insured)
- Gender of insured (and of patient if other than insured)
- Employer name
- Insurance plan name
- Member ID number
- Date of sleep study
- Place of sleep study
- Ordering physician 

Order detail (type of equipment):
- First-time complete set-up
- Replacement complete set-up
- Replacement machine
- Replacement mask
- Replacement parts

The CPAP Store & SleepEasy Therapeutics will submit a claim for insurance reimbursement on your behalf. However, we will need to authorize and debit payment from your credit card for the full purchase amount until we are reimbursed by the insurance company. At this point we will issue a refund to your credit card for the reimbursement amount. Or if you receive the reimbursement check directly from the insurance provider, no further action will be taken. Visa/Master Card, Discover and American Express accepted.

Any explanation of benefits obtained on your behalf by The CPAP Store & SleepEasy Therapeutics does not guarantee your eligibility, coverage or payment by your insurance provider. Further, your insurance provider gives no guarantee of coverage. Coverage depends on your eligibility at the time of service and at the time the claim is submitted. The CPAP Store & SleepEasy Therapeutics are not responsible for any discrepancies between an explanation of benefits and actual benefits provided. You must contact your insurance provider for more information if you have any questions about the benefits provided under your particular plan.

Return and Warranty

The manufacturer warranty covers all parts and labor for two years on all CPAP machines and 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped on mask or if the house pet ruined it. Customer is responsible for all shipping charges in a warranty or exchange situation. All warranty decisions are made by the manufacturer.

Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable when purchased via the online store. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Due to FDA regulations, once a CPAP, BiPAP or Auto machine has been used, it is no longer returnable when purchased via the online store. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited and will only be returned at the owner’s expense. All authorized returns are subject to a 15% restocking fee.

Feel free to give us a call toll free at 866-921-2727 if you are not sure about the items you need before placing your order. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any questions you may have regarding size or product compatibility.

ResMed Preferred Internet Provider

The CPAP Store & SleepEasy Therapeutics are Preferred Internet Providers for ResMed products. ResMed internet policies are designed to encourage and support patient care. Approved ResMed Preferred Internet Providers are committed to providing high-quality care with the goal of improving patient outcomes by selling authentic, unadulterated ResMed products and by providing professional service for therapy usage and ongoing compliance. All products purchased from a ResMed Preferred Internet Provider come with the manufacturer's standard warranty.

ResMed products can only be sold to end users within the United States and not to other third parties or business. 

All services provided by the CPAP Store & SleepEasy Therapeutics are performed independent of the manufacturer. All product images, descriptions, drawings and materials are copyrighted by their respective manufacturing company and are used with permission.

©ResMed 2010 Used with Permission 

Shipping

Orders are shipped either US Mail or UPS depending on the package. If you are a current customer expect your order in 7-10 business days. If you are new to the CPAP Store and more, please expect your delivery in 10-14 business days to allow us to verify your insurance, eligibility and prescription detail. If you place an order online and are not eligible to receive that product due to the guidelines set forth by your insurance policy, we will not ship until after we have followed up with you to verify order. Items can only be shipped within the 48 continental United States.

Follow-up After Delivery

Upon delivery of your CPAP supplies, call toll free 866-921-CPAP (2727). A licensed health care provider will review with you the proper use and maintenance of the equipment purchased. If you receive the item on the weekend or after hours, please leave us a message at 866-921-CPAP (2727). We will return your call on the next business day.

Feel free to browse and shop. Questions? Please email us at service@sleepeasyrx.com. Or call toll-free 866-921-CPAP (2727) (In Fargo, North Dakota, phone 701-364-0589)

Thank you!


HIPAA NOTICE OF PRIVACY PRACTICES

THIS HIPAA NOTICE OF PRIVACY PRACTICES DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED. IT ALSO DESCRIBES HOW YOU CAN GET ACCESS TO THIS MEDICAL INFORMATION. PLEASE READ IT CAREFULLY.

 

This Notice applies to the staff, volunteers, business associates, technicians, and physicians who provide services on behalf of any sleep lab or home care/durable medical equipment (DME) service that is owned by MedBridge Healthcare or any of its affiliated entities (“Affiliated Entities”). The list of Affiliated Entities is at the end of this Notice. MedBridge and its Affiliated Entities are located in the states listed at the end of this Notice. This Notice is about your Health Information, also called “Protected Health Information”. Health Information is information about you, including demographic information that may identify you and that relates to your past, present, or future physical or mental health or condition and related healthcare services. This Notice describes how we will use and disclose your Health Information, how we are required by law to maintain the privacy of your Health Information, and how we provide you with notice of our legal duties and privacy practices about your Health Information. We will tell you if your Health Information has been breached, as required. We are required to abide by the terms of the Notice that is currently in effect.

 

How We (Including Our Affiliated Entities) May Use or Share Your Health Information

We are committed to protect the privacy of your Health Information, and we use and disclose it only as permitted or required by state and federal laws. We use and disclose your Health Information for the purpose of providing healthcare services to you, paying your healthcare bills, helping to make sure that we give you good quality healthcare, and for other uses required by law. In this Notice, we give you examples of how we may use your Health Information. Not every use or disclosure is listed as an example, but all uses and disclosures of your Health Information fall within one of the categories described in this Notice.

Treatment. We use and share your Health Information with physicians, technicians, students, and other healthcare personnel to provide you treatment or services. This includes the coordination or management of your healthcare with a third party. For example, we share your Health Information with a physician to whom you have been referred, to make sure the physician has the necessary information to diagnose or treat you. We may also use your Health Information contact you to check the status of your equipment and supplies.

Payment. We use and disclose your Health Information to obtain payment for your healthcare services, including with a collection agency or credit bureau. We may share your Health Information with other providers so they may obtain payment for services. For example, to get approval for equipment or supplies, we disclose your Health Information to an insurance company or other third party to obtain approval for coverage. We also provide your Health Information to our business associates or other providers’ business associates, such as billing companies, transcriptionists, collection agencies, and vendors who mail billing statements. These business associates are given only enough information to provide the necessary service related to your healthcare.

Healthcare Operations. We use or disclose your Health Information (or a portion of it) to support our goal of providing you with good quality healthcare services. For example, we may use your Health Information to evaluate the quality of healthcare services that you received, to evaluate the performance of the healthcare professionals who provided services to you, for medical review purposes, or auditing.

 

We May be Required to Use or Disclose Your Health Information without your Authorization.

The law sometimes requires us to use or disclose your Health Information without your authorization, including.

Notification and Communication with Family. Unless you object, we may release your Health Information to a relative, close friend, personal representative, or any other person you identify; the Health Information we release directly relates to that person’s involvement in your healthcare, or who helps pay for your healthcare. If you are unable to provide written authorization, agree or object to the release, we may release information as necessary if we determine that it is in your best interest based on our professional judgment, such as emergency situations. Finally, we may use or share your Health Information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and releases to family or other individuals involved in your healthcare.

Required by Law, Court or Law Enforcement. We may release your Health Information when a law requires that we report information to government agencies and law enforcement personnel about victims of abuse, neglect, or domestic violence, when dealing with crime, or when ordered by a court.

Public Health. As required or permitted by law, we may release your Health Information to public health authorities for purposes related to preventing or controlling disease, injury or disability, which includes reporting to the Food and Drug Administration problems with products and reactions to medications, and reporting disease or infection exposure.

Health Oversight Activities. We may release your Health Information to health agencies for activities authorized by law. These oversight activities include audits, investigations, and inspections as necessary for our licensure and for the government to monitor the healthcare system, government programs and compliance with civil rights laws. For example, we may release your Health Information to the Secretary of the Department of Health and Human Services so they can determine our compliance with privacy laws.

Deceased Person Information. We may release your Health Information to coroners, medical examiners, and funeral directors.

Organ Donation. We may release your Health Information to organizations involved in procuring, banking, or transplanting organs and tissues.

Public Safety. We may disclose your Health Information to appropriate persons to prevent or lessen a serious and near threat to the health or safety of a particular person or the general public.

Specific Government Functions. We may disclose your Health Information for military or national security purposes, or in certain cases if you are in law enforcement custody.

Workers’ Compensation. We may disclose your Health Information as necessary to comply with workers’ compensation laws. We report any injuries referred to us from an employer to your state’s Department of Workers’ Compensation and any work-related deaths to Occupational Safety and Health Administration (“OSHA”). All employers are given Health Information regarding work-related injuries they have referred to us.

Appointment Reminders and Health-Related Benefits. We may use your Health Information to contact you to provide appointment reminders.

Business Associates. We may use or disclose your Health Information to “business associates” who perform healthcare or billing operations for us and who commit to respect the privacy of your Health Information.

Fundraising, Marketing and the Sale of Health Information. We will not sell your Health Information or use or disclose it for marketing purposes without your specific permission. We do not participate in fundraising activities. If we begin, we will modify this Notice to give your rights.

Treatment of Sensitive Information. Your Health Information that is psychotherapy notes and diagnostic and therapeutic information regarding mental health, drug/alcohol abuse or sexually transmitted diseases (including HIV status) will not be disclosed without your specific permission, unless required or permitted by law.

Other permitted and required uses and disclosures. Other uses and disclosures including state and federal law requirements, will be made only with your consent, authorization or opportunity to object unless a law requires us to use or disclose your Health Information. You may revoke your authorization, at any time, in writing, and your revocation will apply to future uses or disclosures of your Health Information.

 

Your Rights Concerning Your Health Information

Inspect and Copy. You have the right to inspect and copy your Health Information. You may receive a paper and/or electronic copy of your Health Information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and Health Information that is subject to law that prohibits access to Health Information.

Request Limits. You have the right to request a restriction of your Health Information. This means you may ask us not to use or disclose any part of your Health Information for the purposes of treatment, payment, or healthcare operations. You may also request that any part of your Health Information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice. Your request must state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to a restriction that you may request, except as follows. You have a right to request a restriction on certain disclosures to your health plan if the disclosure is solely for carrying out payment or healthcare operations, and you have fully paid of-pocket for the services.

Communication. You have the right to request to receive confidential communications from us by alternative means or at an alternative location (for example, by mail rather than by phone). You must make these requests in writing. We will comply so long as we can easily do that in the format you requested.

Corrections. You may have the right to ask us amend your Health Information. You must make this request in writing. We are not required to change your Health Information. If we deny your request, we will provide you with information on how to disagree with our denial.

Disclosures. You have a right to request a list of disclosures we have made of your Health Information. The request must be in writing and must be for a specific period of time (which may limited by state law). We do not have to account for the disclosures described under treatment, payment, healthcare operations, information provided to you, information released incident to an allowed disclosure (see Incidental Disclosures section in this notice), information released based on your written authorization, directory listings, information released for certain government functions, disclosures of a limited data set (which may only include date information and limited address information) and disclosures to correctional institutions or law enforcement in custodial situations.

Incidental Disclosures. We make reasonable efforts to avoid incidental disclosures of your Health Information. An example of an incidental disclosure is conversations that may be overheard between you and our staff at one of our facilities.

Notice. You have the right to obtain a paper copy of this Notice, upon request.

 

CHANGES TO THIS NOTICE. We reserve the right to change the terms of this Notice. We will post our current Notice on our websites. You have the right to object or withdraw your authorization about your Health Information as provided in the Notice.

Complaints. You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our Privacy Officer of your complaint at (770) 855-7677. We will not retaliate against you for filing a complaint.

 

Affiliated Entities.

CPAP Solutions, LLC

Digital Courier, LLC

MedBridge Home Medical LLC

Ogles Oxygen, LLC

Palmetto Oxygen, LLC

Precision Diagnostic Services, Inc.

Preferred Diagnostic Centers, LLC

Professional Sleep Diagnostics, Inc.

PSC Sleep Centers, LLC

Rock Hill Sleep Center, LLC

Sleep Easy Therapeutics, Inc.

Sleep Therapy, LLC

SleepWorks, LLC

 

States in which MedBridge Healthcare LLC and its Affiliated Entities operate

Alabama

Colorado

Florida

Georgia

Iowa

Minnesota

Mississippi

North Carolina

North Dakota

Ohio

South Carolina

South Dakota

Virginia

Wisconsin

West Virginia

 

 

If you have questions about any part of this notice or if you want more information about our privacy practices, contact our Privacy Officer at (770) 855-7677.

 

EFFECTIVE DATE: September 23, 2013