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In accordance with FDA regulations, a prescription is required for all CPAP masks. Here you can find details on the following CPAP Store and
more policies - Current Sleep Easy Customers
- Change of Information
- Prescription
- Billing and Insurance Reimbursement
- Return and Warranty
- ResMed Preferred Internet Provider
- Shipping
- Follow-up After Delivery Current Sleep Easy and CPAP Store Customers Thank you for placing your supply order online. You are the inspiration behind the creation of our new online store called the CPAP Store and more. We wanted to make our products more available to you and make reordering supplies as quick and simple as possible. We appreciate your business and look forward to continuing to serve you in the future.
NOTE: A new reminder services will be starting soon. An automated phone call will remind you when you're eligible for replacement supplies. Change of Information So that we may process your order speedily and call you with any questions, please keep us updated on changes in the following information:
- Insurance (policy, policy number, etc.)
- Address
- Daytime phone number: work, home, cell Prescriptions In accordance with FDA regulations, a prescription is required for all CPAP masks.
A prescription from a licensed physician is required on all machine, humidifier, mask, and mask replacement purchases. Prescriptions must indicate a pressure (see pressure detail to follow), type of supply, diagnosis and length of need. For machines, the prescription must state the pressure(s) that your machine is to be set at. If you are purchasing a CPAP machine, then your prescription must state one pressure setting. If you are purchasing an Auto CPAP machine, then your prescription must state two pressures; a low pressure setting and a high pressure setting. If you are purchasing a BiPAP machine then your prescription must state two pressures; an inhalation pressure and an exhalation pressure. If you place an order for a machine and are unable to provide a prescription, you will be charged a 15% restocking fee. If you have any questions before you purchase, please call, toll free 866-921-2727.
Prescriptions can be faxed to: 701-356-5798.
Returning customers can go ahead and order online as we have your prescription and insurance on file. It is not necessary to include your prescription detail after your initial order with Sleep Easy and the CPAP Store and more. Billing and Insurance Reimbursement Many CPAP products are covered by most insurance plans. They are indicated in the product column (located on the left side of your screen) by green letters. Please preview the items. If you are new to Sleep Easy and the CPAP Store and more, then call our toll free number to place your first order for insurance-qualified items 866-921-2727. Be prepared to provide us with the information outlined in the remainder of this section.
We make it easy for you to understand your eligibility of coverage provided by your insurance plan. If you provide us with the following basic insurance information and order detail, we will call your insurance provider to verify your benefits and make sure your insurance company is notified so that any reimbursement coming to you is received in a timely fashion.
Basic insurance detail:
- Insurance provider
- Insurance provider telephone number found on back of your card
- Name of insured (and of patient if other than insured)
- Address of insured (and of patient if other than insured)
- Date of Birth of insured (and of patient if other than insured)
- Gender of insured (and of patient if other than insured)
- Employer name
- Insurance plan name
- Member ID number
- Date of sleep study
- Place of sleep study
- Ordering physician
Order detail (type of equipment):
- First-time complete set-up
- Replacement complete set-up
- Replacement machine
- Replacement mask
- Replacement parts
Sleep Easy Therapeutics and the CPAP Store and more will submit a claim for insurance reimbursement on your behalf. However, we will need to authorize and debit payment from your credit card for the full purchase amount until we are reimbursed by the insurance company. At this point we will issue a refund to your credit card for the reimbursement amount. Or if you receive the reimbursement check directly from the insurance provider, no further action will be taken. Visa/Master Card, Discover and American Express accepted.
Any explanation of benefits obtained on your behalf by Sleep Easy and the CPAP Store and more does not guarantee your eligibility, coverage or payment by your insurance provider. Further, your insurance provider gives no guarantee of coverage. Coverage depends on your eligibility at the time of service and at the time the claim is submitted. Sleep Easy and the CPAP Store and more are not responsible for any discrepancies between an explanation of benefits and actual benefits provided. You must contact your insurance provider for more information if you have any questions about the benefits provided under your particular plan. Return and Warranty The manufacturer warranty covers all parts and labor for two years on all CPAP machines and 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped on mask or if the house pet ruined it. Customer is responsible for all shipping charges in a warranty or exchange situation. All warranty decisions are made by the manufacturer.
Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable when purchased via the online store. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.
Due to FDA regulations, once a CPAP, BiPAP or Auto machine has been used, it is no longer returnable when purchased via the online store. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.
Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited and will only be returned at the owner’s expense. All authorized returns are subject to a 15% restocking fee.
Feel free to give us a call toll free at 866-921-2727 if you are not sure about the items you need before placing your order. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any questions you may have regarding size or product compatibility. ResMed Preferred Internet Provider The CPAP Store and more and Sleep Easy are Preferred Internet Providers for ResMed products. ResMed internet policies are designed to encourage and support patient care. Approved ResMed Preferred Internet Providers are committed to providing high-quality care with the goal of improving patient outcomes by selling authentic, unadulterated ResMed products and by providing professional service for therapy usage and ongoing compliance. All products purchased from a ResMed Preferred Internet Provider come with the manufacturer's standard warranty.
ResMed products can only be sold within the United States.
All services provided by the CPAP Store and more and Sleep Easy are performed independent of the manufacturer. All product images, descriptions, drawings and materials are copyrighted by their respective manufacturing company and are used with permission. Shipping Orders are shipped either US Mail or UPS depending on the package. If you are a current customer expect your order in 7-10 business days. If you are new to the CPAP Store and more, please expect your delivery in 10-14 business days to allow us to verify your insurance, eligibility and prescription detail. If you place an order online and are not eligible to receive that product due to the guidelines set forth by your insurance policy, we will not ship until after we have followed up with you to verify order. Follow-up After Delivery Upon Delivery of your CPAP equipment, call toll free 866-921-2727. A licensed health care provider will review with you the proper use and maintenance of the equipment purchased. If you receive the item on the weekend or after hours, please leave us a message at 866-921-2727. We will return your call on the next business day.
Feel free to browse and shop. Questions? Please email us at service@sleepeasyrx.com. Or call toll-free 866-921-2727 (In Fargo, North Dakota, phone 701-364-0589) Thank you!
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